When it comes to a manufacturers handbook service or car logbook servicing it’s important to understand that you’re not tied into expensive dealership service.
Our Nambour automotive services use either genuine parts, or parts that meet the manufacturers specs ensuring that your new car warranty remains intact.
In a manufacturers handbook service (car logbook service), the dealer will only look at the areas that they have listed in their schedule. When we do vehicle logbook servicing, not only do we follow their full schedule, we carry out our own thorough vehicle inspection looking at all other aspects of the vehicle. If there’s a fault with your new car, you want it picked up before it’s out of new car warranty, and that’s what we look for.
Not only do our auto mechanics offer a more comprehensive manufacturers handbook service, we’re cheaper!
Motor vehicle dealers are entitled to insist that any servicing performed on cars they sell is carried out by qualified staff, according to the manufacturer’s specifications, and using genuine or appropriate quality parts where required. Where a problem arises with the vehicle (i.e. other than servicing requirements) that is covered under the warranty, the vehicle should be taken to the dealer for repair.
Qualified staff is a party or parties, other than an ‘authorised dealer’, who is capable of performing car servicing. If an independent agent implies that it can perform general car servicing to manufacturers’ specifications and does not perform that function satisfactorily, then the consumer has rights and remedies against the agent regardless of whether the agent has factory qualifications or not.
Genuine or appropriate quality parts
The issue here is not who manufactured the part/s, it is whether the part/s are fit or appropriate for the purpose intended. If a part is non-genuine, but is interchangeable with the genuine part, it could be seen as being fit or appropriate for the purpose and would therefore not void the manufacturer’s warranty.
However, it must also be noted that should the part/s installed by auto service mechanics fail or not perform satisfactorily, the consumer then has rights against the fitter and/or manufacturer of those replacement parts. If the non-genuine part fails, and causes some other damage to the vehicle, the dealer will not be liable for damage caused by the failure of that part.
Provided these conditions are met, the new car warranty should remain intact. Dealers are not, however, entitled to impose conditions beyond this in an effort to restrict trade, or unreasonably require the purchaser to buy car services from an agent of their choice.
Dealers are not permitted to limit their obligations under the warranty and refund provisions, or make any representations to this effect, eg. that the warranty is void if the car’s logbook service is not carried out by the dealer or its agent. Provided consumers do research and ensure that wherever they take a vehicle for servicing, the auto service mechanics are qualified and all other provisions above are met, the warranty will be safely intact for the warranty period.
NAMBOUR CAR SERVICE T/A JOSE STREET AUTO CENTRE
3 Jose Street, NAMBOUR QLD 4560
07 5441 5922